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Course Catalog ● Introduction to CMMI-DEV ● Introduction to CMMI-SVC ● Services Supplement for CMMI

INTRODUCTION TO CMMI FOR SERVICES (CMMI-SVC) v1.3

Upcoming
Classes

Intro to CMMI-DEV

Feb 6-8, 2018
Reston VA

Apr 17-19, 2018
Reston VA

Jul 17-19, 2018
Reston VA

Intro to CMMI-SVC

Mar 20-22, 2018
Reston VA

Services Supplement for CMMI

Apr 20, 2018
Reston, VA

Jul 20, 2018
Reston, VA

CMMI, Powering the Curiosity (Mars Rover)
A zombie apocalypse is only one of our service-related class scenarios, but it's usually the biggest hit with our students. (Don't worry, we get "real" too!)

THE "OFFICIAL" COURSE -- AND MORE

WHY TAKE THIS CLASS

This three-day class provides a basic understanding of the CMMI for Services (CMMI-SVC) v1.3 -- a comprehensive set of guidelines for providing superior service. The focus is on the content of the model -- i.e., what's inside of the CMMI.

In our delivery of this class, we also provide you with a true appreciation of the model. We'll give you examples and practical implementation guidelines -- not part of the "official" course.

WHO SHOULD ATTEND

This class is required to serve on formal CMMI-SVC appraisal teams, and should be attended by:

Anyone involved in CMMI-SVC-based improvement initiatives (e.g., members of Process Groups).
Candidate appraisal team members, regardless of the appraisal's level of formality. (A typical appraisal team is composed mostly of your own employees. See pages 81-85 of the SCAMPI Method Definition Document for guidance on selecting team members.)
People wanting to take other courses for which this is a pre-requisite.
Anybody else interested in learning more about the CMMI for Services. Several executives of small-to-medium-sized companies have attended our class, to ensure they realize what their company might be getting into. (We believe that's an excellent idea!)

WHAT YOU'LL LEARN

By the end of the course, you should be able to:

Understand exactly what it means to be Maturity Level 2 or 3... and beyond.
Discuss each of the 24 process areas in the model (Service Delivery, Incident Resolution and Prevention, Work Planning, etc.)
Describe the components of the CMMI (goals, practices, required vs. expected components, etc.) and how they work together
Know where to find information in the model
Know how to get started!

WHO TEACHES IT

This class can only be delivered by an instructor certified by the CMMI Institute. In our company, all training is conducted by CMMI Institute-Certified Instructor Bill Smith.

WHAT YOU GET

CMMI for Services (v1.3): Guidelines for Superior Service
Student notebook of official CMMI Institute slides and exercises
Upon successful completion, an official certificate

Only when we teach it:
- An SEI-honored instructor
- A fabulous and upbeat learning environment
- Our engaging and proprietary bonus slides
- Unique activities (like game shows!) to reinforce your knowledge
- Official CMMI-SVC v1.3 Wall Chart
- Official CMMI-SVC v1.3 Reference Card
- Free membership in our unique alumni club, CMMI Rocks!, including the ability to post follow-up questions after class on our Forum and attend alumni-only Events
- Fun giveaways... maybe even one of our famous flying monkeys! (Hey, whatever it takes to keep you awake...)

Zombies? Really, Bill?

We weave a zombie apocalypse scenario through this course. But why?

First of all, rest assured we insert other scenarios as well -- notably information technology (IT) support. But many students appreciate the way we balance practical with fun. And in fact, all elements of the CMMI for Services truly would apply to an emergency response team... zombie-related or not.

So if you're expecting us to talk about help desks... don't worry, we will. We simply extend the conversation a bit to demonstrate how versatile the CMMI for Services actually is!

For more on CMMI-SVC vs. Zombies, see our semi-famous presentation online, or check out our schedule to see if we're delivering it LIVE any time soon.

Experience statements apply to our CEO and CMMI Institute-Certified CMMI Instructor Bill Smith
CMMI is a registered trademark of Carnegie Mellon University.

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