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Course Catalog ● Introduction to CMMI-DEV ● Introduction to CMMI-SVC ● Services Supplement for CMMI

SERVICES SUPPLEMENT FOR CMMI (CMMI-SVC) v1.3

Upcoming
Classes

Intro to CMMI-DEV

Feb 6-8, 2018
Reston VA

Apr 17-19, 2018
Reston VA

Jul 17-19, 2018
Reston VA

Intro to CMMI-SVC

Mar 20-22, 2018
Reston VA

Services Supplement for CMMI

Apr 20, 2018
Reston, VA

Jul 20, 2018
Reston, VA

A zombie apocalypse is only one of our service-related class scenarios, but it's usually the biggest hit with our students.

BECAUSE THE ONLY THING BETTER THAN THREE DAYS OF CMMI TRAINING IS... FOUR!

WHY TAKE THIS CLASS

This one-day course provides an understanding of the CMMI for Services (CMMI-SVC) v1.3, building upon basic CMMI concepts you've already learned in the prerequisite Introduction to CMMI-DEV v1.3. The focus is on the content of the model -- i.e., what's inside of the CMMI for Services. (The occasional zombie slide helps to make it fun, but don't worry -- we include practical scenarios too!)

In our delivery of this class, we provide you with a true appreciation of the model. We'll give you plenty of examples that aren't part of the "official" course. (See our example CMMI-SVC slides.)

WHO SHOULD ATTEND

This class (or the three-day Introduction to CMMI-SVC) is required to serve on formal CMMI-SVC appraisal teams, and should be attended by:

Anyone involved in CMMI for Services-based improvement initiatives (e.g., members of Engineering Process Groups).
Candidate appraisal team members, regardless of the appraisal's level of formality. (A typical appraisal team is composed mostly of your own employees. See pages 81-85 of the SCAMPI Method Definition Document for guidance on selecting team members.)

WHAT YOU'LL LEARN

By the end of the course, you should be able to discuss each of the seven process areas unique to the CMMI for Services:

Capacity and Availability Management (CAM)
Incident Resolution and Prevention (IRP)
Service Continuity (SCON)
Service Delivery (SD)
Service System Development (SSD)
Service System Transition (SST)
Strategic Service Management (STSM)

WHO TEACHES IT

This class can only be delivered by an instructor certified by the CMMI Institute. (Responsibility for the CMMI was transitioned from the Software Engineering Institute on December 1, 2012.) In our company, all training is conducted by CMMI Institute-Certified Instructor Bill Smith -- who has applied elements of CMM-SVC to his own business!

WHAT YOU GET

CMMI for Services: Guidelines for Superior Service, Second Edition
Student notebook of all official CMMI Institute slides and exercises
Upon successful completion, an official certificate.

Only when we teach it:
- An SEI-honored instructor
- A fabulous and upbeat learning environment
- Our engaging and proprietary bonus slides
- Unique activities (like game shows!) to reinforce your knowledge
- Official CMMI-SVC v1.3 Wall Chart (while supplies last)
- Official CMMI-SVC v1.3 Reference Card (while supplies last)
- Free membership in our unique alumni club, CMMI Rocks!, including the ability to post follow-up questions after class on our Forum and attend alumni-only Events

NOTE: THE INTRODUCTION TO CMMI FOR DEVELOPMENT IS A STRICT PRE-REQUISITE FOR THIS CLASS

Zombies? Really, Bill?

We weave a zombie apocalypse scenario through this course. But why?

First of all, rest assured we insert other scenarios as well -- notably information technology (IT) support. But many students appreciate the way we balance practical with fun. And in fact, all elements of the CMMI for Services truly would apply to an emergency response team... zombie-related or not.

So if you're expecting us to talk about help desks... don't worry, we will. We simply extend the conversation a bit to demonstrate how versatile the CMMI for Services actually is!

For more on CMMI-SVC vs. Zombies, see our semi-famous presentation online, or check out our schedule to see if we're delivering it LIVE any time soon.

Experience statements apply to our CEO and CMMI Institute-Certified CMMI Instructor Bill Smith
CMMI is a registered trademark of Carnegie Mellon University.

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